Frequently Asked Questions
Everything you need to know about your next favorite pair of Splay Shoes.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page. Since our designs focus on a natural foot shape, we recommend measuring your foot length in centimeters and comparing it to our chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn shoes in their original packaging. If the fit isn't perfect, you can initiate a return or exchange through our online portal.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
Are Splay Shoes vegan-friendly?
Yes, many of our popular styles are made with 100% vegan materials, including high-quality canvas and synthetic outsoles. Please check the 'Materials' section on the specific product page to confirm.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and potential customs duties are calculated at checkout based on your delivery address.
How should I clean my Splay Shoes?
For canvas models, we recommend spot cleaning with cold water and a mild detergent. Avoid machine washing or tumble drying to maintain the structural integrity and shape of the footwear.